Service Charge Policy

Our service charge is optional and is calculated on the discounted total of your bill.

Service charge

Please inform our staff if you wish for it to be removed from your bill.
At Soho, Battersea, Islington, Maida Vale, West Hampstead, Westbourne Grove, Covent Garden, The O2 Arena, Greenwich and an optional service charge of 12.5% will be added to all tables, all of which is shared fairly amongst our staff.

At Haywards Heath, Birmingham, Bath, Henley, Reigate, Windsor, Milton Keynes, Oxford, Chelmsford, Salford Quays and Portsmouth an optional service charge of 10% will be added to all tables, all of which is shared fairly amongst our staff.

All customer cash tips and service charges are kept by restaurant employees in full.

When tips or service charge are paid for by a credit card or debit card, this is distributed in full to our employees. These arrangements are agreed by the teams through an independent Tronc system and are paid in full in addition to National Minimum Wage and National Living Wage. We don’t charge any admin fees or make any other company deductions.

Tips
All customer cash tips and service charges are kept by restaurant employees in full.

All tips and service charge payments collected by the company, whether by credit card, debit card, or payment via our digital platforms (collectively referred to as “tronc”) are distributed in full to our employees without deduction.

All employees have an opportunity to vote anonymously on how they wish tronc to be distributed in their brand. Any tronc payment is paid in addition to National Minimum Wage and National Living Wage. We do not charge any administration fees or make any other company deductions.

We engage Tipjar to act as independent Troncmaster to manage and distribute tronc to all employees.

Any tips paid in cash are retained by the individual waiter and do not form part of the tronc. It is the responsibility of those receiving cash tips to declare the income for tax purposes to HM Revenue & Customs. The company does not participate in any aspect of cash tips.

The Big Table Group Limited is fully compliant with the Employment (Allocation of Tips) Act 2023. A copy of the Tronc Policy and current distribution rules is made available to all employees on their first day of employment.

Trade Union Enquiries

All trade union enquiries, requests and correspondence should be sent to [email protected].

Big Table Group operates a centralised process for all trade union matters. Managers and employees are not authorised to negotiate, agree or vary any trade union access, recognition, collective bargaining or related arrangements.

No agreement or commitment will be binding on Big Table Group unless confirmed in writing by an authorised representative through the central process.

If a trade union contacts a local site, the enquiry will be redirected to the above email address.