Terms and Conditions

The laws of England and Wales apply to these terms and our dealings with you in connection with Banana Club and Vegan Club scheme. The terms are in English and any communications we send to you will be in English.

If you have any general enquiries, a query regarding your Banana Club cards or if you dispute any transaction that has occurred on your Banana Club cards please contact us.

We are currently using various different suppliers or locally sourced products for our dishes.

As some of these ingredients may contain allergens, we are currently working to update our allergen menu to reflect all the ongoing changes in ingredients, but whilst this data is in review it is currently not possible for us to guarantee that any product is 100% free from any allergen.

Until we can be certain that all of our allergens are listed correctly, we would urge you to consider carefully before ordering and let the Manager know if you have any allergy and what this is, so they can assist with any ingredient queries. We really are so sorry for any inconvenience or disappointment that this may cause; the handling of allergens is of the utmost importance to us as is the safety of all of our guests.

The contents of this site are protected by copyright however you may print off, link to or quote content for non-commercial use providing you do not remove any copyright and proprietary notices. Content for commercial use must be cleared by Banana Tree. Please contact [email protected].

Banana Tree’s Privacy Policy shall govern Banana Tree’s use of the personal information collected from you. You should familiarise yourself with this Privacy Policy and check it regularly so that you are always informed of the latest version.

We will occasionally send exclusive Banana Club or Vegan Club promotions and offers.
Banana Tree will not pass on your personal information to third partied for marketing purposes without your consent.

You may register through the website to join our email list. In doing so you agree to receive periodic emails to your registered address from Banana Tree until you choose to unsubscribe or your email address becomes inactive or is cancelled. Data is securely held in accordance with Banana Trees’ privacy policy and registration with the Information Commissioner’s Office as a Data Controller. Offers and vouchers circulated by Banana Tree to mailing list members are at the discretion of Banana Tree and any abuse of an account, multiple accounts or other means to acquire multiple discounts or vouchers may lead to your account being suspended or terminated.

Vouchers and offers received via Banana Tree mailing list should be presented to a member of staff before ordering unless stated in the terms and conditions of that offer. Please note offers and discounts are not valid on delivery.

For your booking to be fully confirmed, you will need to agree to the Terms & Conditions.

All offers, menus and pricing are subject to change, this includes all bookings made in advance.

To secure your booking, credit card details may be requested. No charge will be made in advance but if you don't honour or don't cancel your booking, a charge of £5 per person will be applied. We ask that you give us as much notice of a cancellation or change in numbers as possible, and at least 12 hours. You can cancel by using the link in your booking confirmation or emailing/calling the restaurant direct with your booking details.

For some bookings a deposit may be required to secure your table. A full refund will be given for cancellations made more than 48 hours ahead of your booking (please note this doesn't apply to Christmas bookings, which must be cancelled with at least 14 days' notice). A refund cannot be given for diners who don’t show up. Unfortunately, due to a high demand for tables your booking will be cancelled if the full deposit hasn't been paid 24 hours prior to the reservation. Please note that if members of your party do not show up on the night their deposit will be kept in full and not redeemed against the final bill. Different deposit arrangements may be in place for group bookings or bookings via a third party.

Banana Tree reserve the right to cancel your booking at any time. All items will be presented on a single bill. All prices include VAT. We reserve the right to adjust our pricing according to any changes in the rate of VAT and new menu pricing. We may need to change or withdraw this menu from time to time due to local events. Please note we will require your table back 2 hours from your booking time.

An optional service charge may be added to your bill.

We will protect breastfeeding mothers who wish to participate in any of our offers. Please contact the individual restaurant prior to your arrival so we can support you with reasonable adjustments where possible.

Please note that all our menus are subject to seasonal change due to availability. Please view our the most up to date menu. All offers, menus and pricing are subject to change, this includes all bookings made in advance.

Please aim to arrive at least 10 minutes before your booking time. We only hold tables for 10 minutes after the booking time; if you have not arrived or called to let us know you’re running late, we reserve the right to release your table.

Banana Tree accepts no responsibility for the loss or damage to any items left in its care. All items are left at the owner’s risk.

All bookings are considered provisional until Banana Tree has received full payment of the deposit. Full payment of your deposit is considered acceptance of our full terms and conditions. Please note that if members of your party do not show up on the night their deposit will be kept in full and not redeemed against the final bill.

Online booking is provided by Access Collins / DesignMyNight who will provide an email confirmation of time, date and location of your booking. It is your responsibility to check these details and cancel your booking through the instructions included if you are unable to attend. Tables will be held for no longer than 10 minutes from the booked time unless agreed otherwise. We may not be able to accommodate additional diners in excess of the booked number of diners. Booking information is held in accordance with our privacy policy.

To guarantee your menu choices for food or drinks please pre-order as soon as possible. All pre-orders must be submitted a least 72 hours from the date of your booking.

Banana Tree accept no responsibility for private property whilst on the premises, including accepting any liability should lost property be returned for any reason to someone who is not its owner – for example if someone makes a false representation of ownership of property. In order for property to be reclaimed, a detailed description of the item(s) and/or proof of ID (identity), and date that the item was left will be required. While every effort will be made to identify the possible owner of lost property (which is likely to involve searching of the item) and then make contact with them, Banana Tree will not return the property to that person unless they provide these details. Banana Tree will not mail or courier any reclaimed found property back to the presumed owner unless they send the appropriate fees to cover packing and postage. All items sent at owner's risk.

Drinking to excess won’t be permitted & we reserve the right to cease serving at any time. Participants are required to drink responsibly at all times drinkaware.co.uk. Our policy is that only guests who can prove they are 18 & above can be served alcohol for their own consumption & we observe Challenge 25 in our restaurants. We may need to change, re-price or withdraw these menus from time-to-time due to seasonal or local events. Photography used is indicative & may not show the current menu dishes & drinks.

This offer entitles one child to a free kids meal with the purchase of one adult main meal every Sunday at participating Banana Tree restaurants. Offer is restricted to one free kids meal per full-priced adult main purchased, per guest, per table of up to 6 guests. Kids meal from the kids menu only. This offer is not valid at Banana Tree O2 on event days. Please let your server know at the point of ordering you wish to redeem this offer. This offer is not available in conjunction with any other offer, set menu, voucher, or discount. No cash value. Not valid on delivery, takeaway or click & collect. All offers are subject to availability. We reserve the right to vary or end this offer at our discretion. This offer is only valid in GB.

This offer entitles you any dish on our Wok Tossed Noodles menu section for £9.95 on Wednesdays when you scan your Big Flavour Club pass. There is a £3 supplement on Steak Pad Thai, Salmon Soba, Duck Soba and Steak Soba. This offer is available every Wednesday after 4pm. Only one Big Flavour Club pass is required per table / bill to redeem the offer. To activate this offer you will need to join the Big Flavour Club & add the QR to your phones wallet via: bananatree.co.uk/big-flavour-club, it may take up to 1 hour for your voucher/download link to be emailed to you. This QR code can be used every week and the Big Flavour Club offer changes on a monthly basis. This offer is valid for eat in only and is not available on delivery, click and collect, or takeaway. This voucher is strictly limited to the limited edition ‘Noodle Nights’ menu and is not available in conjunction with any other offer, voucher, discount or set menu including but not limited to Lunch, Brunch or Kids set menus. You cannot use a sign up, or any other voucher or gift-card to pay for this offer. Not available at any time at Banana Tree Maida Vale, or on event or selected days at our 'Event Locations', including but not limited to: The O2 and Cardiff on Event Days (please check before ordering with the site directly). Banana Tree reserves the right to remove or amend this offer at anytime without notice. Loyalty or Banana Club points cannot be redeemed in conjunction with this offer. Our 2-4-1 cocktail offer (where valid) is not affected by this offer. No cash value. Only original vouchers may be presented; we will not accept screen shots or duplicates.

Enjoy £10 off your next bill, when you spend £30 or more. This voucher cannot be used as payment for any of our set menus, such as Lunch, Tapas Sets, Bottomless Brunch, kids or any other set, discounted or group menus. This offer is valid between Monday and Friday only. This offer entitles new sign ups only to £10 off our All Day menu on your next visit to Banana Tree with a valid voucher, when you spend a minimum of £30. Vouchers cannot be used on event days at our O2 Arena or Cardiff restaurants. One voucher can be used per table. If you have a voucher each, you are welcome to come back and use it at another date. Our 2-FOR-1 cocktails offer will still work when using your discount, however you won’t receive any further discount on this offer. Please let your server know at the point of ordering you wish to redeem this offer. This offer is not available in conjunction with any other offer, set menu, voucher, or discount. This voucher cannot be used on drinks alone, food must be ordered in order to redeem your voucher and a minimum spend of £30 must be reached. No cash value. Not valid on delivery, takeaway or click & collect. ID may be required. Any additional upgrades will be charged separately. Only original vouchers must be presented and are invalid if altered, copied, damaged or defaced. Duplicates are not accepted or valid. All offers are subject to availability. We reserve the right to vary or end this offer at our discretion. This offer is only valid in GB.

Enjoy 90 minutes of Bottomless Bowls from £17 per person when pre-booked online. Guests can upgrade to include selected Bottomless Curries for an additional £4 per person.

Walk-in guests are welcome and will be charged the standard price of £19.95 per person for Bottomless Bowls, with the option to upgrade to include curries for an additional £4 per person.

• Available Sunday to Friday only. Excludes Saturdays.
• Last time time on Fridays is 3.30pm.
• Dishes are served three at a time between two people.
• Valid on tables of up to 8 guests.
• Bottomless dining is limited to 90 minutes from the start of the booking.

Menu and service:

• Dishes are served three at a time per two guests and must be finished before additional dishes are ordered.
• To order from the Premium Curry selection, all guests at the table must purchase the £4 upgrade.
• Menu items and availability may vary by location.

Exclusions:

• Offer is not available at Maida Vale.
• On event days the offer is not available at Covent Garden, The O2, Cardiff, or Islington. Please check with the restaurant before booking or ordering.
• Dine-in only.
• Not available for delivery, takeaway, or click & collect.

General:

• Cannot be used in conjunction with any other offer, promotion, discount, voucher, set menu, group menu, brunch menu, or lunch menu.
• Cash gift cards may be used as a form of payment.
• The 2-for-1 Cocktail Offer (where available) remains valid alongside this promotion.
• No cash alternative is available.
• Offer is valid in participating Banana Tree restaurants in Great Britain only.
• Banana Tree reserves the right to amend, suspend, or withdraw this promotion at any time without prior notice.

Enjoy two cocktails or mocktails for the price of one at participating Banana Tree locations. Offer valid during standard opening hours and subject to availability. This offer is not available at Banana Tree Cardiff. Banana Tree reserves the right to amend or withdraw this promotion at any time without prior notice.

This offer entitles you to 40% off food from 1st September to 31st October 2026 only on our All Day menu with a valid voucher and a UniDays, Student Beans, TOTUM, NUS or student ID card. Outside of this promotional period, the standard student discount of 30% applies. This offer is only valid Sunday to Thursday. This offer is not valid on Event Days at our O2 Arena restaurant. One student card can be used per table of up to six guests. More than one card can be used for larger parties. This discount is valid on full-price food from our All Day menu only. Our 2-FOR-1 cocktails offer will still work when using your discount; however, you won’t receive any further discount on this offer. You may use valid gift cards in conjunction with this offer. Please let your server know at the point of ordering that you wish to redeem this offer. This offer is not available in conjunction with any other offer, set menu, voucher, or discount. No cash value. Not valid on delivery, takeaway or click & collect. ID may be required. Any additional upgrades will be charged separately. Only original vouchers must be presented and are invalid if altered, copied, damaged or defaced. Duplicates are not accepted or valid. All offers are subject to availability. We reserve the right to vary or end this offer at our discretion. This offer is only valid in GB.

This offer is valid Sunday to Friday at Banana Tree restaurants. This offer entitles you to 40% off food from our All Day menu from 7 September to 4 October 2026. From 5 October 2026, the standard Bluelight, NHS or Defence Card discount of 20% off food applies.

A valid NHS, Blue Light or Defence Card discount code must be presented to redeem this offer. One card can be used per table of up to six guests. This discount is valid on full-price food from our All Day menu only and does not include drinks.

You may use valid gift cards in conjunction with this offer. Our 2-FOR-1 cocktails offer will still work when using your discount; however, you won’t receive any further discount on this offer.

Please let your server know at the point of ordering that you wish to redeem this offer. This offer is not available in conjunction with any other offer, set menu, voucher or discount. No cash value. Not valid on delivery, takeaway or click & collect. ID may be required. Any additional upgrades will be charged separately.

Only original vouchers must be presented and are invalid if altered, copied, damaged or defaced. Duplicates are not accepted or valid. All offers are subject to availability. We reserve the right to vary or end this offer at our discretion. This offer is only valid in GB.

• 25% off your food bill when dining from our main menu.
• Valid every day - Excludes Bank Holidays
• Valid for up to 6 people - one per visit.
• Dine in only.
• This offer cannot be used in conjunction with any other offer, discount, set menu, or brunch menus.
• Dine in only (cannot be used in conjunction with Delivery partners)
• A valid code from your app is required to redeem.
• Please let your server know that you wish to redeem this offer so they can apply to your bill.

This offer entitles you to enjoy 25% off the total bill with a valid Cineworld Unlimited membership whilst dining in the restaurant. This offer has been boosted to 50% for July 2025 only.

Offer validity: This offer is valid 1st to 31st July. Valid on tables up to 6.

Site exclusions: Available in all Banana Tree locations, excluding Banana Tree Cardiff and O2 on event days.

Offer exclusions: Not available on Set or Kids menus, or alcohol in Scotland.

General terms: This offer is not available in conjunction with any other offer, set menu, voucher, or discount. No cash value. Not valid on delivery or takeaway. We may need to verify ID and will do so in accordance with our Privacy Policy. Any additional upgrades will be charged separately. All offers are subject to availability. We reserve the right to vary or end this offer at our discretion. This offer is only valid in GB.

These Competition Terms and Conditions are our general terms, they apply to every competition featuring on any website, social channels, or email run by a brand operated by The Big Table Group Limited (The Big Table)

Each competition will also have its own specific terms and conditions around how to enter, what the opening/closing dates are, what the competition winner’s prize will be etc. You should always read these general terms together with any specific terms. If any specific terms conflict with these general terms, the specific terms will take precedence. By entering any competition(s) run by The Big Table you are accepting that you will be legally bound by these general terms and any applicable specific terms. We may change these general terms at any time so you should check this page regularly for any changes. Changes will apply from the date that they are published on this page.

Only one entry per household is permitted, multiple entries will be disqualified unless stated.

The Big Table Group employees and family members of any company associated with the competition are not eligible to enter.

Persons under 18 years of age may only enter with the written permission of a parent or legal guardian.

Unless otherwise stated in the specific terms, winners will be the first eligible entries, drawn at random, after the closing date

By entering the competition, you confirm that all information submitted by you is true, current and complete. The Big Table reserves the right to verify the eligibility of all entrants.

Any personal data relating to entrants will not be disclosed to a third party except as is strictly necessary for the purpose of administering the competition. Please see our Privacy Policy for full details of our commitment to your data security.

The winners will be contacted within 28 days of the draw closing date. If no response, we will select another winner.

We reserve the right to withdraw or vary the specific terms of the competition (acting reasonably, when required to do so) including replacing the stated prizes with prizes that we consider to be of broadly equivalent value.

No alternative prize or cash in lieu will be offered and the prize is non-transferable.

The Big Table reserves the right to disqualify any entrant if it has reasonable grounds to believe the entrant has breached any of the rules.

In the event of any dispute regarding the rules, conduct, results and all other matters relating to a competition, the decision of the judge(s) shall be final and no correspondence or discussion shall be entered into.

The Big Table will not be liable if a prize does not reach a prize-winner for any reason outside of their control or if a prize is damaged during delivery.

The Big Table reserves the right to cancel or amend the competition in the event of unforeseen circumstances or circumstances outside its reasonable control.

Winners may be requested to take part in promotional activity and The Big Table reserves the right to use the names and addresses of winners in any publicity both in paper and online, with consent.

The Big Table reserves the right to re-draw an alternative winner and re-allocate the prize, if after a period of 28 days, the original winner has not responded to a request for postal details to ship the winners’ prize.

We will only process your data in accordance with the https://bigtablegroup.com/privacy-policy

If a competition is a purely run on any of our brand social media channels the following additional terms apply:

In respect of each prize draw, the number of overall winners, and prize details, are as described in the relevant social media post.
Competitions can be run on any social media pages including but not limited to Facebook, Twitter, TikTok & Instagram.
The winner(s) will be selected at random from all entries which fulfil the stated entry requirements eg. sharing, liking, following, commenting, submitting a photograph / video or use of a stipulated hashtag, unless otherwise stated in the special terms.
Winners will be announced on our social channels including publishing the name of the winner.
No bulk, software-generated, automatic, or third-party entries shall be accepted. If a false name is used, that entry will be disqualified.

Where photographs, videos or other media are required for entry

If a competition requires entrants to submit a photograph and/or video clip to enter or participate in a competition the following terms also apply:

the entrant warrants that they are the person in the photograph or video and/or they have prior consent from all persons in the photograph or video to submit it as part of their entry;
entrants agree that we have the right to publish and communicate to the public the photographs in any media without restriction or limitation throughout the world and not only for the purposes of the competition;
entrants acknowledge that we may edit the photographs or video at our sole discretion;
entrants agree that we have the right to use names, likenesses and other personal information submitted in conjunction with the photograph or video;
entrants agree not to bring any actions, suits, claims and demands against us in respect of defamation or any infringement or violation of any personal and/or property rights of any sort from our use of their photograph or video.

1: Sale and Purchase.

1.1 We will sell and you will purchase products subject to our terms and conditions of business set out below. This contract comes into existence when your order has been accepted by us in accordance with these terms and conditions. For the avoidance of doubt, receipt of an order via our Site does not constitute acceptance of an order.

1.2 By placing an order for goods with age restrictions, you declare that you are age 18 or over in order to purchase the goods. We request the right to request written proof of your age before we agree to accept an order.

1.3 We shall endeavour to ensure that all items shown are accurately represented. There may however be slight variations from time to time which you agree to accept providing the variations are not substantial.

1.4 The goods (excluding food items) are warranted free from defects in material and workmanship for three months from delivery. This warranty does not include defects arising from fair wear and tear, willful damage, negligence by you or any third party, use otherwise than as recommended or any alteration or repair carried out without our approval. This warranty does not affect your rights as a consumer. If the goods supplied to you develop a defect under warranty please email us at the address given above.

2: Price.

2.1 All prices are quoted in pounds Sterling and are inclusive of VAT where applicable.

2.2 All prices are exclusive of delivery and packaging, unless otherwise stated. Details of our UK delivery charges are set out at checkout.

2.3 Prices are correct at the time of order and relate to Internet purchases only. All prices are subject to change without notice. All orders for products are subject to availability and we reserve the right to decline to supply an individual or other organisation.

2.4 If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. In the event that you order an item and the price on the website is incorrect we will contact you with the correct price and ask you if you still wish us to fulfil your order at this price. We shall be under no obligation to fulfil any order which was advertised at an incorrect price. Should you choose to decline to order at the correct price we will refund your payment in accordance with paragraph 9 below.

3: Payment.

Payment must be made in pounds Sterling only by any method specified on the website.

4: Passing of Property.

The title of the goods does not pass to the customer until the full payment has been made by the customer, and received by us, and the goods delivered.

5: Passing of Risk.

The risk in the products will pass to the customer on delivery, as set out in paragraph 6.3 below. The risk in this context is taken to mean any damage or cost arising as a result of the purchased products to either the purchaser, the purchasers property or to any other third party or property.

6: Delivery.

6.1 Any date or time period for delivery will be considered as indicative only and does not form any part of a guarantee. The customer will be informed of any products not available at the time of their order and will be sent to you, as soon as possible, when received from our suppliers. We cannot be held responsible for losses or inconveniences caused as a result of delays in deliveries by us or our suppliers. However delivery will be made as soon as possible once your order has been accepted and in any event within 30 days.

6.2 All products are sent by postal service or courier of our choice. Deliveries may need to be signed for upon receipt. Deliveries will only be made to the address of the person who is the holder of the credit or debit card used to purchase the products.

6.3 On delivery of the goods the purchaser of the goods becomes responsible for any losses or damages arising as a result of their use however they may arise.

7: Acceptance.

You will inspect any products within 24 hours of receipt and you will be deemed to have accepted the products unless during the period which commences on the day the contract between us comes into existence and ends on the expiry of seven workings days beginning on the day after delivery of the products you notify us in accordance with the provisions of paragraph 9.2 or paragraph 9.3 below that the products are rejected or that you want to cancel your order pursuant to paragraph 8 below. If no such action is taken, we will consider the products being as described, of satisfactory quality and ¬t for their purposes, and may not accept any rejection of cancellation at a later date. Your statutory customer rights are not affected.

8: Right to Cancel.

You have the right to cancel your contract with us at any time during the period which commences on the day the contract comes into existence and ends on the expiry of seven working days beginning on the day after the date of delivery of the products.

9: Returns Procedure.

9.1 If products are to be rejected or your order is to be cancelled pursuant to paragraphs 7 or 8 above, you will comply with the returns procedure as set out in this paragraph 9. In such circumstances we will accept any returned products should the return be complete and with a valid proof of purchase, in its original, unopened packaging and in a re-saleable condition.

9.2 If you decide to return your purchase to us, please ensure that you request a proof of posting. Please note that except in cases where rejection or cancellation is due to a defect of discrepancy in the order, delivery charge and return postage will not be refunded.

9.3 You will receive a full refund of the purchase price referred to in paragraph 2.2 above which will be credited to you via the same method of payment of the original purchase. Faulty or damaged products must be returned before the refund can be issued.

9.4 In cases where the rejection or cancellation is due to a defect or discrepancy in the order, you will not be responsible for the return delivery charge referred to in paragraph 9.2. When the return arrives back at our office it will be assessed and should it be concluded that the products are faulty or that there was a discrepancy in the order, the return delivery charge will be credited back to you with the original purchase price and delivery charge.

10: General.

10.1 Please note that our products are only available in the United Kingdom and, as such, may be unavailable in the region or country from which you are accessing the Site.

10.2 If any part or parts of these terms and conditions are deemed invalid, void or unenforceable, then that part or those parts will be considered severable from these terms and conditions thereby not preventing the remainder from being enforceable or effective.

10.3 These terms and conditions may be revised at any time and we reserve the right to do so. You are, therefore, advised to keep up to date with the contents of these terms and conditions as revisions are binding upon you.

10.4 Nothing in these terms and conditions will reduce your statutory rights relating to faulty or mis-described goods. For further information about your statutory rights contact your local authority Trading Standards Department or Citizen's Advice Bureau.

11: Governing Law.

Your use of this Site and any purchase by you on this Site of any products will be governed by English Law and will be deemed to have occurred in mainland United Kingdom

12: Vouchers

Terms and conditions apply. Vouchers are non-refundable and valid for 12 months from the date of issue. Please note that these vouchers can only be redeemed in our restaurants and no change can be given on unused funds.

Terms and conditions apply. You can use a gift card to make a payment for any of the dine in and takeaway items on our menu. You cannot use any sign up offers in conjunction with your gift card, however you can use you gift card in conjunction with discounts like Student Discount and NHS Discount. We treat gift cards as cash, so you are welcome to spend them on any products or menu types we offer, including Bottomless Brunch, Express Lunch etc.