Terms and Conditions

This website is provided by The Big Table Group Limited, trading as Banana Tree of Elsley House, 24/30 Great Titchfield Street, London, W1W 8BF.

Please read the terms and conditions of use carefully. By accessing the website you agree to the terms and conditions of use. We may change the terms and conditions of use from time to time which you can review by checking back on the website. You will be deemed to agree to any changes in the terms and conditions of use by continuing to use the website.

Information provided at www.bananatree.co.uk is correct to the best of our knowledge however Banana Tree cannot be held responsible for changes to offer times and dates, events and menu items.

Allergen information update

We are currently using various different suppliers or locally sourced products for our dishes.

As some of these ingredients may contain allergens, we are currently working to update our allergen menu to reflect all the ongoing changes in ingredients, but whilst this data is in review it is currently not possible for us to guarantee that any product is 100% free from any allergen.

Until we can be certain that all of our allergens are listed correctly, we would urge you to consider carefully before ordering and let the Manager know if you have any allergy and what this is, so they can assist with any ingredient queries. We really are so sorry for any inconvenience or disappointment that this may cause; the handling of allergens is of the utmost importance to us as is the safety of all of our guests.

All bookings

For your booking to be fully confirmed, you will need to agree to the Terms & Conditions.

All offers, menus and pricing are subject to change, this includes all bookings made in advance.

To secure your booking, credit card details may be requested. No charge will be made in advance but if you don't honour or don't cancel your booking, a charge of £5 per person will be applied. We ask that you give us as much notice of a cancellation or change in numbers as possible, and at least 12 hours. You can cancel by using the link in your booking confirmation or emailing/calling the restaurant direct with your booking details.

For some bookings a deposit may be required to secure your table. A full refund will be given for cancellations made more than 48 hours ahead of your booking (please note this doesn't apply to Christmas bookings, which must be cancelled with at least 14 days' notice). A refund cannot be given for diners who don’t show up. Unfortunately, due to a high demand for tables your booking will be cancelled if the full deposit hasn't been paid 24 hours prior to the reservation. Please note that if members of your party do not show up on the night their deposit will be kept in full and not redeemed against the final bill. Different deposit arrangements may be in place for group bookings or bookings via a third party.

Banana Tree reserve the right to cancel your booking at any time. All items will be presented on a single bill. All prices include VAT. We reserve the right to adjust our pricing according to any changes in the rate of VAT and new menu pricing. We may need to change or withdraw this menu from time to time due to local events. Please note we will require your table back 2 hours from your booking time.

An optional service charge may be added to your bill.

We will protect breastfeeding mothers who wish to participate in any of our offers. Please contact the individual restaurant prior to your arrival so we can support you with reasonable adjustments where possible.

Other information

Please note that all our menus are subject to seasonal change due to availability. For the most up to date menu, click here. All offers, menus and pricing are subject to change, this includes all bookings made in advance.

Please aim to arrive at least 10 minutes before your booking time. We only hold tables for 10 minutes after the booking time; if you have not arrived or called to let us know you’re running late, we reserve the right to release your table.

Banana Tree accepts no responsibility for the loss or damage to any items left in its care. All items are left at the owner’s risk.

All bookings are considered provisional until Banana Tree has received full payment of the deposit. Full payment of your deposit is considered acceptance of our full terms and conditions. Please note that if members of your party do not show up on the night their deposit will be kept in full and not redeemed against the final bill.

Pre-orders

To guarantee your menu choices for food or drinks please pre-order as soon as possible. All pre-orders must be submitted a least 72 hours from the date of your booking.

Lost property

Banana Tree accept no responsibility for private property whilst on the premises, including accepting any liability should lost property be returned for any reason to someone who is not its owner – for example if someone makes a false representation of ownership of property. In order for property to be reclaimed, a detailed description of the item(s) and/or proof of ID (identity), and date that the item was left will be required. While every effort will be made to identify the possible owner of lost property (which is likely to involve searching of the item) and then make contact with them, Banana Tree will not return the property to that person unless they provide these details. Banana Tree will not mail or courier any reclaimed found property back to the presumed owner unless they send the appropriate fees to cover packing and postage. All items sent at owner's risk.

Intellectual Property

The contents of this site are protected by copyright however you may print off, link to or quote content for non-commercial use providing you do not remove any copyright and proprietary notices. Content for commercial use must be cleared by Banana Tree. Please contact [email protected].

Mailing list

You may register through the website to join our email list. In doing so you agree to receive periodic emails to your registered address from Banana Tree until you choose to unsubscribe or your email address becomes inactive or is cancelled. Data is securely held in accordance with Banana Trees’ privacy policy and registration with the Information Commissioner’s Office as a Data Controller. Offers and vouchers circulated by Banana Tree to mailing list members are at the discretion of Banana Tree and any abuse of an account, multiple accounts or other means to acquire multiple discounts or vouchers may lead to your account being suspended or terminated.

Vouchers and offers received via Banana Tree mailing list should be presented to a member of staff before ordering unless stated in the terms and conditions of that offer. Please note offers and discounts are not valid on delivery.

Online booking

Online booking is provided by Access Collins / DesignMyNight who will provide an email confirmation of time, date and location of your booking. It is your responsibility to check these details and cancel your booking through the instructions included if you are unable to attend. Tables will be held for no longer than 10 minutes from the booked time unless agreed otherwise. We may not be able to accommodate additional diners in excess of the booked number of diners. Booking information is held in accordance with our privacy policy.

Alcohol general terms

Drinking to excess won’t be permitted & we reserve the right to cease serving at any time. Participants are required to drink responsibly at all times drinkaware.co.uk. Our policy is that only guests who can prove they are 18 & above can be served alcohol for their own consumption & we observe Challenge 25 in our restaurants. We may need to change, re-price or withdraw these menus from time-to-time due to seasonal or local events. Photography used is indicative & may not show the current menu dishes & drinks.

Online shop

1: Sale and Purchase.

1.1 We will sell and you will purchase products subject to our terms and conditions of business set out below. This contract comes into existence when your order has been accepted by us in accordance with these terms and conditions. For the avoidance of doubt, receipt of an order via our Site does not constitute acceptance of an order.

1.2 By placing an order for goods with age restrictions, you declare that you are age 18 or over in order to purchase the goods. We request the right to request written proof of your age before we agree to accept an order.

1.3 We shall endeavour to ensure that all items shown are accurately represented. There may however be slight variations from time to time which you agree to accept providing the variations are not substantial.

1.4 The goods (excluding food items) are warranted free from defects in material and workmanship for three months from delivery. This warranty does not include defects arising from fair wear and tear, willful damage, negligence by you or any third party, use otherwise than as recommended or any alteration or repair carried out without our approval. This warranty does not affect your rights as a consumer. If the goods supplied to you develop a defect under warranty please email us at the address given above.

2: Price.

2.1 All prices are quoted in pounds Sterling and are inclusive of VAT where applicable.

2.2 All prices are exclusive of delivery and packaging, unless otherwise stated. Details of our UK delivery charges are set out at checkout.

2.3 Prices are correct at the time of order and relate to Internet purchases only. All prices are subject to change without notice. All orders for products are subject to availability and we reserve the right to decline to supply an individual or other organisation.

2.4 If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. In the event that you order an item and the price on the website is incorrect we will contact you with the correct price and ask you if you still wish us to fulfil your order at this price. We shall be under no obligation to fulfil any order which was advertised at an incorrect price. Should you choose to decline to order at the correct price we will refund your payment in accordance with paragraph 9 below.

3: Payment.

Payment must be made in pounds Sterling only by any method specified on the website.

4: Passing of Property.

The title of the goods does not pass to the customer until the full payment has been made by the customer, and received by us, and the goods delivered.

5: Passing of Risk.

The risk in the products will pass to the customer on delivery, as set out in paragraph 6.3 below. The risk in this context is taken to mean any damage or cost arising as a result of the purchased products to either the purchaser, the purchasers property or to any other third party or property.

6: Delivery.

6.1 Any date or time period for delivery will be considered as indicative only and does not form any part of a guarantee. The customer will be informed of any products not available at the time of their order and will be sent to you, as soon as possible, when received from our suppliers. We cannot be held responsible for losses or inconveniences caused as a result of delays in deliveries by us or our suppliers. However delivery will be made as soon as possible once your order has been accepted and in any event within 30 days.

6.2 All products are sent by postal service or courier of our choice. Deliveries may need to be signed for upon receipt. Deliveries will only be made to the address of the person who is the holder of the credit or debit card used to purchase the products.

6.3 On delivery of the goods the purchaser of the goods becomes responsible for any losses or damages arising as a result of their use however they may arise.

7: Acceptance.

You will inspect any products within 24 hours of receipt and you will be deemed to have accepted the products unless during the period which commences on the day the contract between us comes into existence and ends on the expiry of seven workings days beginning on the day after delivery of the products you notify us in accordance with the provisions of paragraph 9.2 or paragraph 9.3 below that the products are rejected or that you want to cancel your order pursuant to paragraph 8 below. If no such action is taken, we will consider the products being as described, of satisfactory quality and ¬t for their purposes, and may not accept any rejection of cancellation at a later date. Your statutory customer rights are not affected.

8: Right to Cancel.

You have the right to cancel your contract with us at any time during the period which commences on the day the contract comes into existence and ends on the expiry of seven working days beginning on the day after the date of delivery of the products.

9: Returns Procedure.

9.1 If products are to be rejected or your order is to be cancelled pursuant to paragraphs 7 or 8 above, you will comply with the returns procedure as set out in this paragraph 9. In such circumstances we will accept any returned products should the return be complete and with a valid proof of purchase, in its original, unopened packaging and in a re-saleable condition.

9.2 If you decide to return your purchase to us, please ensure that you request a proof of posting. Please note that except in cases where rejection or cancellation is due to a defect of discrepancy in the order, delivery charge and return postage will not be refunded.

9.3 You will receive a full refund of the purchase price referred to in paragraph 2.2 above which will be credited to you via the same method of payment of the original purchase. Faulty or damaged products must be returned before the refund can be issued.

9.4 In cases where the rejection or cancellation is due to a defect or discrepancy in the order, you will not be responsible for the return delivery charge referred to in paragraph 9.2. When the return arrives back at our office it will be assessed and should it be concluded that the products are faulty or that there was a discrepancy in the order, the return delivery charge will be credited back to you with the original purchase price and delivery charge.

10: General.

10.1 Please note that our products are only available in the United Kingdom and, as such, may be unavailable in the region or country from which you are accessing the Site.

10.2 If any part or parts of these terms and conditions are deemed invalid, void or unenforceable, then that part or those parts will be considered severable from these terms and conditions thereby not preventing the remainder from being enforceable or effective.

10.3 These terms and conditions may be revised at any time and we reserve the right to do so. You are, therefore, advised to keep up to date with the contents of these terms and conditions as revisions are binding upon you.

10.4 Nothing in these terms and conditions will reduce your statutory rights relating to faulty or mis-described goods. For further information about your statutory rights contact your local authority Trading Standards Department or Citizen's Advice Bureau.

11: Governing Law.

Your use of this Site and any purchase by you on this Site of any products will be governed by English Law and will be deemed to have occurred in mainland United Kingdom

12: Vouchers

Terms and conditions apply. Vouchers are non-refundable and valid for 12 months from the date of issue. Please note that these vouchers can only be redeemed in our restaurants and no change can be given on unused funds.

Gift cards

Terms and conditions apply. You can use a gift card to make a payment for any of the dine in and takeaway items on our menu. You cannot use any sign up offers in conjunction with your gift card, however you can use you gift card in conjunction with discounts like Student Discount and NHS Discount. We treat gift cards as cash, so you are welcome to spend them on any products or menu types we offer, including Bottomless Brunch, Express Lunch etc.

Competition terms and conditions

These Competition Terms and Conditions are our general terms, they apply to every competition featuring on any website, social channels, or email run by a brand operated by The Big Table Group Limited (The Big Table)

Each competition will also have its own specific terms and conditions around how to enter, what the opening/closing dates are, what the competition winner’s prize will be etc. You should always read these general terms together with any specific terms. If any specific terms conflict with these general terms, the specific terms will take precedence. By entering any competition(s) run by The Big Table you are accepting that you will be legally bound by these general terms and any applicable specific terms. We may change these general terms at any time so you should check this page regularly for any changes. Changes will apply from the date that they are published on this page.

Only one entry per household is permitted, multiple entries will be disqualified unless stated.

The Big Table Group employees and family members of any company associated with the competition are not eligible to enter.

Persons under 18 years of age may only enter with the written permission of a parent or legal guardian.

Unless otherwise stated in the specific terms, winners will be the first eligible entries, drawn at random, after the closing date

By entering the competition, you confirm that all information submitted by you is true, current and complete. The Big Table reserves the right to verify the eligibility of all entrants.

Any personal data relating to entrants will not be disclosed to a third party except as is strictly necessary for the purpose of administering the competition. Please see our Privacy Policy for full details of our commitment to your data security.

The winners will be contacted within 28 days of the draw closing date. If no response, we will select another winner.

We reserve the right to withdraw or vary the specific terms of the competition (acting reasonably, when required to do so) including replacing the stated prizes with prizes that we consider to be of broadly equivalent value.

No alternative prize or cash in lieu will be offered and the prize is non-transferable.

The Big Table reserves the right to disqualify any entrant if it has reasonable grounds to believe the entrant has breached any of the rules.

In the event of any dispute regarding the rules, conduct, results and all other matters relating to a competition, the decision of the judge(s) shall be final and no correspondence or discussion shall be entered into.

The Big Table will not be liable if a prize does not reach a prize-winner for any reason outside of their control or if a prize is damaged during delivery.

The Big Table reserves the right to cancel or amend the competition in the event of unforeseen circumstances or circumstances outside its reasonable control.

Winners may be requested to take part in promotional activity and The Big Table reserves the right to use the names and addresses of winners in any publicity both in paper and online, with consent.

The Big Table reserves the right to re-draw an alternative winner and re-allocate the prize, if after a period of 28 days, the original winner has not responded to a request for postal details to ship the winners’ prize.

We will only process your data in accordance with the https://bigtablegroup.com/privacy-policy

Social Media Competitions

If a competition is a purely run on any of our brand social media channels the following additional terms apply:

In respect of each prize draw, the number of overall winners, and prize details, are as described in the relevant social media post.
Competitions can be run on any social media pages including but not limited to Facebook, Twitter, TikTok & Instagram.
The winner(s) will be selected at random from all entries which fulfil the stated entry requirements eg. sharing, liking, following, commenting, submitting a photograph / video or use of a stipulated hashtag, unless otherwise stated in the special terms.
Winners will be announced on our social channels including publishing the name of the winner.
No bulk, software-generated, automatic, or third-party entries shall be accepted. If a false name is used, that entry will be disqualified.

Where photographs, videos or other media are required for entry

If a competition requires entrants to submit a photograph and/or video clip to enter or participate in a competition the following terms also apply:

the entrant warrants that they are the person in the photograph or video and/or they have prior consent from all persons in the photograph or video to submit it as part of their entry;
entrants agree that we have the right to publish and communicate to the public the photographs in any media without restriction or limitation throughout the world and not only for the purposes of the competition;
entrants acknowledge that we may edit the photographs or video at our sole discretion;
entrants agree that we have the right to use names, likenesses and other personal information submitted in conjunction with the photograph or video;
entrants agree not to bring any actions, suits, claims and demands against us in respect of defamation or any infringement or violation of any personal and/or property rights of any sort from our use of their photograph or video.

Loyalty Card Scheme Terms & Conditions

These terms and conditions (the “Terms”) govern your use of the Banana Club and Vegan Club cards and your relationship in relation to the Banana Club card with Banana Tree of Elsley House, 24/30 Great Titchfield Street, London, W1W 8BF.

Please take the time to read and understand these Terms before using your Banana Club or Vegan Club card. We also recommend keeping a copy of the Terms for future reference, although please note that they may be updated from time to time as described below. Your use of our loyalty cards will constitute acceptance of these Terms.

Activation and Registration

You can use your Banana Club or Vegan Club card at any participating Banana Tree restaurant to collect points on qualifying spend and to earn rewards, as further described in these Terms. You can’t currently use your loyalty cards on Deliveroo or Order Swift orders.

You can obtain a Banana Club or Vegan Club card free of charge at any participating Banana Tree restaurant (subject to availability). Your loyalty card is issued by, and remains the property of, Banana Tree. It may only be used as described in these Terms in participating restaurants. The Banana Club card cannot be exchanged for cash or gift vouchers, and is not a debit card, store card or a credit card.

To register, earn points and redeem rewards, you must be 18 years of age or over and a UK resident for the entire period for which you are a member.

You can register your Banana Club card at bananatree.co.uk/loyalty. To register a Banana Club or Vegan Club card, you are required to provide a valid email address and certain other contact information. Only one loyalty card can be registered per email address.

Your Banana Club or Vegan Club card is not transferable once registered.

Earning Bananas, Redeeming Rewards and Checking Your Balance

Collection of Bananas: 1 Banana can be earned per £10 spent at Banana Tree restaurants on eat in and takeaway orders. This does not include Order Swift or Deliveroo orders. Locations and services may be extended or reduced at our discretion.

The number of Bananas earned per bill is rounded down to the nearest multiple of £10. Bananas will be awarded on net value, after any discounts and promotions have been applied. Any remaining spend will be carried forward to the next transaction until a Banana has been earned.

A reward is earned when 3,5 or 10 Bananas are collected and can be claimed on a subsequent visit to a participating Banana Tree restaurant.

Reward options for our Banana Club card are:

3 Bananas = one side.
5 Bananas = one starter (not including Malaysian Kajang Satay 8 Sticks) or one dessert.
10 Bananas = one main course (not including a side or combo dish) or one 1-course express lunch meal.

Reward options for our Vegan Club card are:

3 Bananas = one vegan side.
5 Bananas = one vegan starter (not including Malaysian Kajang Satay 8 Sticks) or one vegan dessert.
10 Bananas = one vegan main course (not including a side or combo dish) or one 1-course vegan express lunch meal.

Please note, Vegan Club card holders are only able to redeem rewards towards vegan dishes. Rewards are subject to availability and may be subject to change.

If multiple options for the same reward have been ordered, only the cheapest will be deducted from bill. If multiple offers or rewards are available, as a member of the Banana Club, you will be able to decide which promotional offer or reward you would like to redeem.

Banana Club or Vegan Club cards must be activated in order to redeem Bananas to claim rewards.
The Banana Club or Vgean Club card must be presented during your visit to add Bananas or redeem rewards. Bananas cannot be added without the card and cannot be added retrospectively.

Bananas may take up to 24 hours to be credited after a visit to a participating Banana Tree restaurant.

The Banana Club card rewards cannot be redeemed in conjunction with discounts, promotions or offers unless otherwise stated, excluding 2-FOR-1 cocktails and mocktails, and no cash alternative available to the rewards specified above.

The maximum number of Bananas a card can hold is 50.

All stored rewards earned on your Banana Club card must be used by the expiry date which is 12 months from the date each given reward was awarded. Any rewards left on the Banana Club card after this date will be forfeited.

The stored rewards collected on your Banana Club card cannot be exchanged for cash. Bananas are personal to the individual Banana Club card holder and cannot be pooled with Bananas earned by another individual and redeemed together. You cannot transfer your Bananas or rewards to any other person.

The Banana Club and Vegan Club card allow a maximum of ten rewards to be spent per day from a single Banana Club card reward bank.

For any Banana Club or Vegan Club card that has been registered, you can check your account balance at bananatree.co.uk/loyalty and at participating Banana Tree restaurants. If you decide to check your balance online, you will be responsible for connection charges, and we will not be liable for any communication failure.

Lost or Stolen Banana Club cards

Banana Tree is not liable for lost, stolen or damaged loyalty cards. However, if you register your card with us, we will (at our sole discretion) replace any lost, stolen or damaged loyalty cards with a new loyalty card.

Limitations of Use of your Banana Club card

Banana Club or Vegan Club cards may not be sold, exchanged or used for any other purpose, except as specified in these Terms, without Banana Tree’s written permission.

Banana Tree does not warrant or represent that your loyalty card will always be accepted at participating Banana Tree restaurants. For example, in the unlikely event of a failure of Banana Tree’s IT and communications systems, Banana Tree may not be able to add Bananas or allow you to redeem a reward during such a system failure.

Banana Tree reserves the right to refuse to accept a loyalty card or to limit the use of a loyalty card which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected by fraud, misconduct or unauthorised use. Banana Tree may withdraw or cancel your loyalty card or take any other action it may deem appropriate if it suspects fraud, misconduct or unauthorised use of your loyalty card. The Banana Club or Vegan Club card shall become invalid once cancelled in such circumstances and you will not be able to redeem any stored points on your loyalty card.

Amendment of these Terms and Termination

Banana Tree reserves the right to amend the Banana Club or Vegan Club card rewards and these Terms at any time or withdraw the Banana Club or Vegan Club scheme with reasonable notice. Where we intend to withdraw the Banana Club or Vegan Club scheme, we will endeavour to give you 30 days’ notice in writing via email.

Your Privacy

Banana Tree’s Privacy Policy (which is found here) shall govern Banana Tree’s use of the personal information collected from you. You should familiarise yourself with this Privacy Policy and check it regularly so that you are always informed of the latest version.

We will occasionally send exclusive Banana Club or Vegan Club promotions and offers.
Banana Tree will not pass on your personal information to third partied for marketing purposes without your consent.

Governing Law

The laws of England and Wales apply to these terms and our dealings with you in connection with Banana Club and Vegan Club scheme. The terms are in English and any communications we send to you will be in English.

How to contact us

If you have any general enquiries, a query regarding your Banana Club cards or if you dispute any transaction that has occurred on your Banana Club cards please contact us here.