Book A Table Order for Collection
PRIVACY POLICY

Banana Tree Restaurants Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy.
Our registered company number is 3893108. We are listed on the Information Commissioner’s register of data controllers under number: ZA310840.
This Privacy Policy (“Policy”) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
By using this website, you consent to the collection and use of your personal information by Banana Tree Restaurants Ltd in accordance with the terms of this Policy.

What information we collect

We collect and use your personal information in a variety of ways, for example, to provide you with the services that you have requested from us such as making a table booking or to send you marketing newsletters.

We collect personal information that you voluntary submit to us during your use of the website, for example, when you request to book a table, sign up to our newsletter, download a voucher or log on to our Wi-Fi in our restaurants. In providing these services, we may collect the following types of information:

  • • First name and surname;
  • • Email address;
  • • Contact telephone number;
  • • Address or geographic location;
  • • Gender;
  • • Device used and basic Facebook profile (where logging onto Wi-Fi); and
  • • Birthday

It is in our legitimate interest to use your personal information to provide the services you have requested from us and where it is necessary for the performance of any contract that we have with you.

With regards to each of your visits to our website, we will automatically collect the following information:

  • • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, date and time zone setting, browser plug-in types and versions, operating system and platform;
  • • Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for’ page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs).

Where your personal information is completely anonymised, we do not require a legal basis to use it as the information will no longer constitute personal information that is regulated under data protection laws. Please see our Cookies section below for further details.

Our website and our restaurants allow you to request information about our products and services or make a complaint about any of the services. Your name and contact information may be requested in each case, together with details of other personal information that is relevant to your customer service enquiry. This information is used in order to enable us to respond to your request or complaint.

It is in our legitimate interest to use your personal information in such a way to ensure that we provide the very best customer service we can to you.

Cookies

We may sometimes use an internet device called a cookie to store login or other information on your computer. A cookie is a very small text document, which often includes an anonymous unique identifier. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the websites visited just before and just after our website.

Cookies do not allow us to gather any personal Information about you and we do not generally store any personal Information that you provided to us in your cookies.

You can set your web browser to allow, switch off or delete cookies on ours and other websites. In a few cases, switching off or deleting cookies might reduce the functionality of or stop you accessing certain websites.

How we use your information

We will use the information that you provided to us and that we collect about you for the purposes of:

  • • providing you with any information or service that you have requested;
  • • to contact you with information about our products, services, news and special offers, if you’ve given your consent when you registered with us;
  • • to notify you about changes to our service;
  • • to ensure that content from our site is presented in the most effective manner for you and for your computer;
  • • tracking activity on our website;
  • • to administer our site and for internal operations, including troubleshooting, data analysis, testing and research;
  • • as part of our efforts to keep our site safe and secure;
  • • assisting with police investigations and/or enquiries; and
  • • complying with statutory and/or regulatory obligations.

Transfer of personal information

By submitting personal information, you agree that we may legitimately transfer your personal information to third parties located outside of the European Economic Area for secure storage on servers.

Disclosure of your information

You agree that we have the right to share your personal information with business partners, suppliers and sub-contractors for the performance of any contract we enter into with them.

We will only share your personal information with third parties if we are under a duty to disclose or share your personal data to in order to comply with any legal obligation, or to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of our customers, or others.

You also agree that in the event that Banana Tree Restaurants Ltd were to undergo any form of restructuring, whether by acquisition, merger or otherwise, we may continue to use and share your personal data across the restructured firm.

Security

We operate secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by users of our website and our clients.

Please note that whilst we endeavour to take all reasonable steps to protect your personal information, we cannot guarantee the security of any personal information and/or other data that you disclose to us online via the website. You accept the inherent risks of providing information and dealing online over the internet and you will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.

Your rights

We want to ensure you remain in control of your personal data. Part of this is making sure you understand your legal rights, which (for individuals) are as follows:

  • • the right to confirmation as to whether or not we have your personal data and, if we do, to obtain a copy of it (this is known as a subject access request);
  • • the right to have inaccurate data rectified; and
  • • the right to object to your data being used for marketing.

If you would like further information on your rights or wish to exercise them, please email [email protected] or write to us at Banana Tree Restaurants Ltd, Unit 26 Cygnus Business Centre, Dalmeyer Road, London NW10 2XA.

Children

Our website is not intended for children, specifically anyone under the age of 16. If you are under this age, please do not use our website.

Recruitment

As part of any recruitment process, the organisation collects and processes personal data relating to job applicants. The organisation is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

What information does the organisation collect?

The organisation collects a range of information about you. This includes:

  • • Your name, address (if provided) and contact details, including email address and telephone number;
  • • Details of your qualifications, skills, experience and employment history;
  • • Information about your current level of remuneration, including benefit entitlements;
  • • Whether or not you have a disability for which the organisation needs to make reasonable adjustments during the recruitment process;
  • • Information about your entitlement to work in the UK; and
  • • Equal opportunities monitoring information, including information about your ethnic origin, sexual orientation, health and religious belief.

The organisation collects this information in a variety of ways. For example, data might be contained in CVs and resumes, obtained from your passport or other identity documents, or collected through interviews or other forms of assessments (including online tests).

The organisation will also collect data about you from third parties, such as references supplied by former employers. The organisation will seek information from third parties only once a job offer to you has been made and will inform you that it is going to do so.

Data will be stored in a range of different places, including on your application record, in HR management systems and on other IT systems (including email).

Why does organisation process personal data?

The organisation needs to process data to take steps at your request prior to entering into a contract with you. It also needs to process your data to enter into a contract with you.

In some cases, the organisation needs to process data to ensure that it is complying with its legal obligations. For example, it is required to check a successful applicant’s eligibility to work in the UK before employment starts.

The organisation has a legitimate interest in processing personal data during the recruitment process and for keeping records of the process. Processing data from job applicants allow the organisation to manage the recruitment process, assess and confirm a candidate’s suitability for employment and decide to whom to offer the job. The organisation may also need to process data from job applicants to respond to and defend against legal claims.

The organisation processes health information if it needs to make reasonable adjustments to the recruitment process for candidates who have a disability. This is to carry out its obligations and exercise specific rights in relation to employment.

The organisation will not use your data for any purpose other than the recruitment exercise for which you have applied.

Who has access to data?

Your information will be shared internally for the purposes of the recruitment exercise. This includes members of HR and recruitment team, interviewers involved in the recruitment process, managers in the business area with a vacancy and IT staff if access to the data is necessary for the performance of their roles.

The organisation will not share your data with third parties, unless your application for employment is successful and it makes you an offer of employment. The organisation will then share your data with your former employers to obtain references for you.

Your data may be transferred outside the European Economic Area (EEA) to be stored on secure servers. Data is transferred outside the EEA on the basis of using the Model Contract Clauses issued by the European Commission, along with stringent security measures and Secure Sockets Layer (SSL)/Transport Layer Security (TLS) for data transfer, creating a secure tunnel protected by 128-bit or higher Advanced Encryption Standard (AES) encryption.


How Does the Organisation Protect Data?

The organisation takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties.

For How Long Does the Organisation Keep Data?

If your application is unsuccessful, the organisation will hold your data on file for 6 months after the end of the relevant recruitment process. At the end of that period, your data will be securely destroyed.

If your application for employment is successful, personal data gathered during the recruitment process will be transferred to your personnel file and retained during the employment. The periods for which your data will be held will be provided to you in a new privacy notice.

Your Rights

As a data subject, you have a number of rights. You can:

  • • Access and obtain a copy of your data on request;
  • • Require the organisation to change incorrect or incomplete data;
  • • Require the organisation to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing;
  • • Object to the processing of your data where the organisation is relying on its legitimate interests as the legal ground for processing; and
  • • Ask the organisation to stop processing data for a period if data is inaccurate or there is a dispute about whether or not your interests override the organisation’s legitimate grounds for processing data.

If you would like to exercise any of these rights, please email [email protected] or write to us at Banana Tree Restaurants Ltd, Unit 26 Cygnus Business Centre, Dalmeyer Road, London NW10 2XA.

If you believe the organisation has not complied with your data protection rights, you can complain to the Information Commissioner.


What if you do not provide personal data?

You are under no statutory or contractual obligation to provide data to the organisation during the recruitment process. However, if you do not provide the information, the organisation may not be able to process your application properly or at all.

Automated decision-making

Recruitment processes are not based solely on automated decision-making.

Changes to this statement

Our privacy policy may be updated from time to time and the latest version will always appear on the Banana Tree website.