Loyalty Card Scheme Terms & Conditions – Customer Cards
These terms and conditions (the “Terms”) govern your use of the Banana Club card and your relationship in relation to the Banana Club card with Banana Tree Restaurants Ltd whose registered address is Unit 26 Cygnus Business Centre, Dalmeyer Road, London NW10 2XA (“Banana Tree”, “we”, “our” or “us”).
Please take the time to read and understand these Terms before using your Banana Club card. We also recommend keeping a copy of the Terms for future reference, although please note that they may be updated from time to time as described below. Your use of the Banana Club card will constitute acceptance of these Terms.
Activation and Registration
You can use your Banana Club card at any participating Banana Tree restaurant to collect points on qualifying spend and to earn rewards, as further described in these Terms. You can’t currently use your Banana Club card on Deliveroo or Order Swift orders.
You can obtain a Banana Club card free of charge at any participating Banana Tree restaurant (subject to availability). Your Banana Club card is issued by, and remains the property of, Banana Tree. It may only be used as described in these Terms in participating restaurants. The Banana Club card cannot be exchanged for cash or gift vouchers, and is not a debit card, store card or a credit card.
To register, earn points and redeem rewards, you must be 18 years of age or over and a UK resident for the entire period for which you are a member.
You can register your Banana Club card at bananatree.co.uk/loyalty. To register a Banana Club card, you are required to provide a valid email address and certain other contact information. Only one Banana Club card can be registered per email address.
When you register your Banana Club card, 3 bananas will be automatically added to your Banana Club card after 24 hours. This offer may be withdrawn at any time at our discretion.
Your Banana Club card is not transferable once registered.
Earning Bananas, Redeeming Rewards and Checking Your Balance
Collection of Bananas: 1 Banana can be earned per £10 spent at Banana Tree restaurants on eat in and takeaway orders. This does not include Order Swift or Deliveroo orders. Locations and services may be extended or reduced at our discretion.
The number of Bananas earned per bill is rounded down to the nearest multiple of £10. Bananas will be awarded on net value, after any discounts and promotions have been applied. Any remaining spend will be carried forward to the next transaction until a Banana has been earned.
A reward is earned when 3,5 or 10 Bananas are collected and can be claimed on a subsequent visit to a participating Banana Tree restaurant.
Reward options are:
Rewards are subject to availability and may be subject to change.
If multiple options for the same reward have been ordered, only the cheapest will be deducted from bill. If multiple offers or rewards are available, as a member of the Banana Club, you will be able to decide which promotional offer or reward you would like to redeem.
Banana Club cards must be activated in order to redeem Bananas to claim rewards.
The Banana Club card must be presented during your visit to add Bananas or redeem rewards. Bananas cannot be added without the card and cannot be added retrospectively.
Bananas may take up to 24 hours to be credited after a visit to a participating Banana Tree restaurant.
The Banana Club card rewards cannot be redeemed in conjunction with discounts, promotions or offers unless otherwise stated, excluding the Happy Hour promotion, and no cash alternative available to the rewards specified above.
The Banana Club card cannot be used alongside the Banana Tree Corporate card to collect Bananas.
The maximum number of Bananas a card can hold is 50.
All stored rewards earned on your Banana Club card must be used by the expiry date which is 12 months from the date each given reward was awarded. Any rewards left on the Banana Club card after this date will be forfeited.
The stored rewards collected on your Banana Club card cannot be exchanged for cash. Bananas are personal to the individual Banana Club card holder and cannot be pooled with Bananas earned by another individual and redeemed together. You cannot transfer your Bananas or rewards to any other person.
The Banana Club card allows a maximum of ten rewards to be spent per day from a single Banana Club card reward bank.
For any Banana Club card that has been registered, you can check your account balance at bananatree.co.uk/loyalty and at participating Banana Tree restaurant. If you decide to check your balance online, you will be responsible for connection charges, and we will not be liable for any communication failure.
Lost or Stolen Banana Club cards
Banana Tree is not liable for lost, stolen or damaged Banana Club cards. However, if you register your Banana Club card with us, we will (at our sole discretion) replace any lost, stolen or damaged Banana Club cards with a new Banana Club card.
Limitations of Use of your Banana Club card
Banana Club cards may not be sold, exchanged or used for any other purpose, except as specified in these Terms, without Banana Tree’s written permission.
Banana Tree does not warrant or represent that your Banana Club card will always be accepted at participating Banana Tree restaurants. For example, in the unlikely event of a failure of Banana Tree’s IT and communications systems, Banana Tree may not be able to add Bananas or allow you to redeem a reward during such a system failure.
Banana Tree reserves the right to refuse to accept a Banana Club card or to limit the use of a Banana Club card which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected by fraud, misconduct or unauthorised use. Banana Tree may withdraw or cancel your Banana Club card or take any other action it may deem appropriate if it suspects fraud, misconduct or unauthorised use of your Banana Club card. The Banana Club card shall become invalid once cancelled in such circumstances and you will not be able to redeem any stored points on your Banana Club card.
Amendment of these Terms and Termination
Banana Tree reserves the right to amend the Banana Club card rewards and these Terms at any time or withdraw the Banana Club scheme with reasonable notice. Where we intend to withdraw the Banana Club scheme, we will endeavour to give you 30 days’ notice in writing via email.
We will occasionally send exclusive Banana Club promotions and offers, including a birthday treat (if you also provide your date of birth).
Banana Tree will not pass on your personal information to third partied for marketing purposes without your consent.
The laws of England and Wales apply to these terms and our dealings with you in connection with Banana Club scheme. The terms are in English and any communications we send to you will be in English.
How to contact us
If you have any general enquiries, a query regarding your Banana Club cards or if you dispute any transaction that has occurred on your Banana Club cards please contact us at [email protected]